Last updated: 05 May 2026
This Privacy Policy explains how E.L.T.I. (UK) LIMITED collects, uses and protects personal data submitted through this website.
E.L.T.I. (UK) LIMITED is a company registered in England and Wales under company number 09603079. Our registered office is 19 The Circle, Queen Elizabeth Street, London, England, SE1 2JE.
For the purposes of UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, we are the controller of the personal data described in this Privacy Policy.
You can contact us about this Privacy Policy or your personal data at:
Email: privacy@elti-uk.com
Address: E.L.T.I. (UK) LIMITED, 19 The Circle, Queen Elizabeth Street, London, England, SE1 2JE
1. Personal data we collect
We collect personal data when you contact us through this website, by email, by telephone or by other means. The personal data we may collect includes:
- your name
- email address
- telephone number
- company or organisation name
- job title or role, where provided
- the location or address of the premises, lift, lifting equipment or other asset relevant to your enquiry
- details of the services you are enquiring about
- any information you include in your message
- correspondence between you and us
We may also collect limited technical information when you visit the website, such as your IP address, browser type, device information and website usage information. Cookie-related information is explained separately in our Cookie Policy.
We do not collect recruitment information through this website. We do not use website enquiry data to send marketing emails. We do not sell personal data.
2. How website enquiry forms are handled
When you submit an enquiry form through this website, the information you provide is sent to us by email and stored in the email account provided by our hosting provider. Website enquiry submissions are used so that we can read, manage and respond to your enquiry.
We do not currently use website enquiry forms for:
- online account creation
- online payment processing
- recruitment applications
- marketing email subscriptions
- automated profiling
- credit scoring
- sale of personal data
- transfer of enquiry data outside the UK
3. How we use your personal data
We may use your personal data for the following purposes.
3.1 Responding to enquiries
We use your contact details and message content to respond to enquiries submitted through the website or sent to us directly. This may include discussing your requirements, asking follow-up questions, arranging a call or visit, or providing information about our services.
3.2 Providing quotations or proposals
Where your enquiry relates to possible services, we may use the information provided to prepare a quotation, proposal or response. This may include using details about the relevant premises, lift, lifting equipment, site or asset so that we can understand the nature of the work required.
3.3 Managing customer relationships
If your enquiry leads to a commercial relationship, we may use your personal data to manage communications, service arrangements, records, invoicing and related administration.
3.4 Record keeping
We may retain enquiry and correspondence records for internal administration, audit, insurance, contractual, compliance or dispute-resolution purposes.
3.5 Legal and regulatory purposes
We may use personal data where necessary to comply with legal obligations, respond to lawful requests, protect our rights, or establish, exercise or defend legal claims.
3.6 Website operation and security
We may use limited technical data to operate, secure, maintain and improve the website.
4. Our lawful basis for using your personal data
We only use personal data where we have a lawful basis under UK data protection law.
| Purpose | Lawful basis |
|---|
| Responding to website enquiries | Legitimate interests; steps prior to entering into a contract |
| Preparing quotations or proposals | Legitimate interests; steps prior to entering into a contract |
| Managing customer communications | Contract; legitimate interests |
| Keeping enquiry and correspondence records | Legitimate interests |
| Handling complaints or disputes | Legitimate interests; legal obligations where applicable |
| Website operation and security | Legitimate interests |
| Compliance with legal obligations | Legal obligation |
| Establishing, exercising or defending legal claims | Legitimate interests |
Where we rely on legitimate interests, our interests include operating our business, responding to enquiries, providing information about our services, maintaining accurate records, protecting our systems, managing risk, and dealing with legal or commercial issues. You have the right to object to processing based on legitimate interests. See section 9 below.
5. Marketing
We do not currently use personal data submitted through website enquiry forms to send marketing emails. If this changes in the future, we will update this Privacy Policy and, where required, ask for your consent or provide another lawful basis and a clear way to opt out.
We may still send service-related communications where necessary, for example messages about an enquiry, quotation, appointment, service, invoice, report, contract or complaint. These are not marketing communications.
6. Who we share personal data with
We may share personal data with limited third parties where necessary for the purposes set out in this Privacy Policy. These may include:
- our website hosting provider
- our email hosting provider
- IT support providers
- professional advisers, including accountants, insurers and legal advisers
- contractors, engineers or service providers where necessary to respond to or fulfil your enquiry
- regulators, public authorities, courts or law enforcement bodies where required or permitted by law
Where a service provider processes personal data on our behalf, we expect them to protect it and process it only in accordance with our instructions. We do not sell your personal data. We do not share website enquiry data with third-party marketing partners.
7. International transfers
Website enquiry form submissions are stored in email form on our hosting provider's email account. Based on our current website and hosting arrangements, personal data submitted through website enquiry forms is not transferred outside the UK. If this position changes, we will update this Privacy Policy and ensure that any international transfer is protected by appropriate safeguards under UK data protection law.
8. How long we keep personal data
We keep personal data only for as long as necessary for the purposes for which it was collected.
| Type of data | Typical retention period |
|---|
| Website enquiry that does not become a customer matter | Up to 24 months after the last meaningful contact |
| Website enquiry that becomes a customer matter | Retained as part of the customer/service record |
| Customer, quotation, contract and service correspondence | Usually up to 7 years after the end of the relevant relationship or matter |
| Financial and invoicing records | Usually 6 years from the end of the relevant financial year |
| Complaint or dispute records | Usually up to 6 years after resolution, depending on the nature of the issue |
| Data protection rights requests or complaints | Usually up to 6 years, where needed to evidence our response |
| Technical website/security logs | For a limited period appropriate to security and operational needs |
We may keep personal data for longer where necessary to comply with legal obligations, meet insurance requirements, resolve disputes, or establish, exercise or defend legal claims. Where personal data is no longer needed, we will delete it or anonymise it.
9. Security
We take appropriate steps to protect personal data from unauthorised access, loss, misuse, alteration or disclosure. Because website enquiry submissions are sent and stored by email, we take care to restrict access to relevant email accounts and systems.
However, email and internet communications are not always completely secure. You should avoid sending highly sensitive or confidential information through the website enquiry form unless necessary.
10. Your rights
Under UK data protection law, you may have the right to:
- access your personal data
- ask us to correct inaccurate or incomplete personal data
- ask us to delete your personal data
- ask us to restrict how we use your personal data
- object to our use of your personal data where we rely on legitimate interests
- object to direct marketing, although we do not currently use website enquiry data for marketing emails
- ask for your personal data to be transferred in certain circumstances
- withdraw consent where we rely on consent
- complain to the Information Commissioner's Office
These rights are not absolute and may be subject to legal limits or exemptions. To exercise your rights, contact us at privacy@elti-uk.com.
11. Data protection complaints
If you are unhappy with how we have handled your personal data, please contact us first so that we can investigate. You can make a data protection complaint by emailing privacy@elti-uk.com — please include "Data Protection Complaint" in the subject line. We will review your complaint and respond as appropriate.
You also have the right to complain to the Information Commissioner's Office.
12. Links to other websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of third-party websites. You should read the privacy information on any third-party website you visit.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page.